Sugar Hill Inn, Sugar Hill, NH

116 New Hampshire 117
Sugar Hill, NH 03586
Toll free: 800-548-4748
Local: 603-823-5621

Archive for the ‘Innkeeping’ Category

Being Famous – Living in a fish bowl

Thursday, May 1st, 2014

Chapter 15: No new book about hospitality would be complete without including a discussion of Trip Advisor. They are now the 800 pound gorilla of the travel industry. As a kid people were always commenting on my name. Now there is a whole generation that has no idea who “Steve Allen” was. I often wondered […]

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Sunday, April 6th, 2014

Chapter 14 To me there is a big difference between a full service country inn and a bed and breakfast, but many refer to both as a bed and breakfast. So if you are a bed and breakfast it is extremely important that those two components, the bed and the breakfast are taken very seriously […]

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The Ritz Carlton Vs The Sugar Hill Inn

Wednesday, February 5th, 2014

Just back from a wonderful 3 day trip with my daughter Sara to New Orleans.  While I have stayed with most of the major chains this was my first visit to a Ritz Carlton.  A few years back I read the New Gold Standard, a book all about the Ritz Carlton’s business practices and hospitality […]

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Becoming a Restaurateur.

Tuesday, May 21st, 2013

Chapter 10 I don’t understand it but I am a restaurateur.  I own what many think is the best restaurant in the White Mountains.  Besides from some momentary fantasies, I never envisioned myself owning a restaurant.  Life has so many twists and turns that defy the best of plans. The restaurant is a tale of […]

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Core Values of the Sugar Hill Inn

Sunday, September 9th, 2012

Chapter 9: I have always had a vision in my head of what the Sugar Hill Inn could be. I have been fortunate to have a dedicated team of managers and employees who have understood that vision and through their talents we have achieved so much. I believe that we have reached the point in […]

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Checking into the Dream

Monday, August 13th, 2012

Chapter 8 March 2007:  My guests loved the inn as it was and that was why they were my guests.  Many had been coming here for years.  They were ok with an inn that was rough around the edges in exchange for lower rates.  This was not an uncommon strategy, to cut costs to the […]

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Building the Team

Monday, January 31st, 2011

Chapter 7: I am frequently complimented on the Sugar Hill Inn’s staff and this of course is music to my ears.  How did such a small inn in the middle of nowhere assemble such a talented team? We have an award winning Chef and our guests tell me that Susan is the best massage therapist […]

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The Money Pit

Monday, July 26th, 2010

Chapter 6: In 2006, what I loved about the Sugar Hill Inn was its potential to be great some day.  It had 15 acres, great views, and a farm house dating back to 1789.  However, the roof was bad, the paint was peeling, the plumbing was old and the water smelled bad among other things.  […]

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The Ten Reasons I Love What I Do

Saturday, April 24th, 2010

Chapter 5 Even with the seventy hour work week, I enjoy being an innkeeper.  It is the most demanding but best job I have ever had.  Until buying the Sugar Hill Inn I was never known as a workaholic.   Being an innkeeper is more a life style then a job.  For those that can totally […]

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Sugar Hill Inn Design 101

Sunday, April 4th, 2010

The cool thing about staying at a country inn is that every establishment has its own character and personality. That personality comes from its history, location and most importantly the owner.

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