Just back from a wonderful 3 day trip with my daughter Sara to New Orleans. While I have stayed with most of the major chains this was my first visit to a Ritz Carlton. A few years back I read the New Gold Standard, a book all about the Ritz Carlton’s business practices and hospitality […]
Archive for the ‘Innkeeping’ Category
Chapter 10 I don’t understand it but I am a restaurateur. I own what many think is the best restaurant in the White Mountains. Besides from some momentary fantasies, I never envisioned myself owning a restaurant. Life has so many twists and turns that defy the best of plans. The restaurant is a tale of […]
Chapter 9: I have always had a vision in my head of what the Sugar Hill Inn could be. I have been fortunate to have a dedicated team of managers and employees who have understood that vision and through their talents we have achieved so much. I believe that we have reached the point in […]
Chapter 8 March 2007: My guests loved the inn as it was and that was why they were my guests. Many had been coming here for years. They were ok with an inn that was rough around the edges in exchange for lower rates. This was not an uncommon strategy, to cut costs to the […]
Chapter 7: I am frequently complimented on the Sugar Hill Inn’s staff and this of course is music to my ears. How did such a small inn in the middle of nowhere assemble such a talented team? We have an award winning Chef and our guests tell me that Susan is the best massage therapist […]
Chapter 6: In 2006, what I loved about the Sugar Hill Inn was its potential to be great some day. It had 15 acres, great views, and a farm house dating back to 1789. However, the roof was bad, the paint was peeling, the plumbing was old and the water smelled bad among other things. […]
Chapter 5 Even with the seventy hour work week, I enjoy being an innkeeper. It is the most demanding but best job I have ever had. Until buying the Sugar Hill Inn I was never known as a workaholic. Being an innkeeper is more a life style then a job. For those that can totally […]
The cool thing about staying at a country inn is that every establishment has its own character and personality. That personality comes from its history, location and most importantly the owner.
I have always been a day dreamer. It’s important to me to have time alone to think. One day I was watching the HGTV Dream Home Giveaway show. It was a beautiful water front home. They give away a new home every year if you haven’t seen the show.